Report: Grocers need to improve their online shopping experience

While many first-time online shoppers prefer ordering through their local store, only 42% said it saves time.

By Jessica Dumont • Feb. 6, 2019

3 steps to creating a more customer-centric store

Creating the store of the future means determining the company's core shopper and then designing experiences for them, writes Becki Zeuner of Siegel + Gale.

By Becki Zeuner • Feb. 5, 2019

Explore the Trendline➔

Top 5 stories from Grocery Dive

Top stories from Grocery Dive 2023/2024

By Grocery Dive staff

Smart & Final reportedly exploring sale

The warehouse retailer has reached out to potential private equity buyers, though a deal is not assured, Reuters reported. 

By Jeff Wells • Feb. 5, 2019

Survey: 63% of shoppers would choose lower prices over tech

Despite retailers' investments in self-checkout kiosks and apps, consumers still fall for good-old-fashioned deals.

By Kristine Sherred • Feb. 4, 2019

Peapod picks Deliv for same-day delivery pilot

The service will offer one-hour delivery windows to Giant Food Stores customers in Willow Grove, Pennsylvania. 

By Jessica Dumont • Feb. 1, 2019

Blue Apron introduces new retail line on Jet

The embattled company will offer a meal kit that bundles sauces, grains, spices and a recipe that shoppers then pair with retailer produce or protein.

By Jeff Wells • Jan. 31, 2019

Farmstead launches automatic replenishment program

The online grocer told Grocery Dive its Refill & Save service provides discounts on its top 25 products to customers who opt in for recurring weekly orders.

By Krishna Thakker • Jan. 31, 2019

Trader Joe's exits grocery delivery in NYC

Citing unsustainable costs, the grocer is ending the service after 10 years and does not plan to offer it in any other markets. 

By Jessica Dumont • Jan. 31, 2019

5 takeaways from FMI's Midwinter Executive Conference

This year's discussion focused on solutions to the multitude of challenges supermarkets face, from digital transformation to shifting consumer preferences.

By Jeff Wells • Jan. 30, 2019

Study: Shoppers prefer grocery delivery over in-store pickup

A new report from e-commerce startup CommonSense Robotics finds that both click and collect and same-day grocery delivery surged in 2018, with customers preferring delivery over pickup. 

By Jessica Dumont • Jan. 30, 2019

'Hey Alexa, what's the future of voice ordering for groceries?'

Analysts say the technology still has too much friction for convenience-seeking shoppers, but that major changes will happen over the next five to 10 years.

By Krishna Thakker • Jan. 29, 2019

Walmart pulls products off Google Express

A company spokesperson did not specify why the products were no longer available on the shopping service, but clarified that Walmart is developing a specific action for the Google Assistant.

By Corinne Ruff • Jan. 28, 2019

Amazon pushes for more companies to create exclusive brands

After finding that is was too expensive to develop exclusive brands independently, the retail giant started pushing established food and beverage manufacturers to take on the R&D work.

By Nina Sparling • Jan. 28, 2019

Publix, Costco rank first in Newsweek customer service survey

ShopRite, Meijer and Trader Joe's also scored high in the magazine's inaugural list outlining the most shopper-friendly U.S. companies.

By Lauren Manning • Jan. 28, 2019

Kroger adds tech veteran to company's board

Ashok Vemuri has led Conduent, a spinoff of Xerox, since 2016. He brings more than 20 years of experience in the tech industry to the Cincinnati-based grocer.

By Kristine Sherred • Jan. 28, 2019

Giant Foods will open its first e-commerce hub next month

The Pennsylvania location, which is being marketed under the new Giant Direct, Powered by Peapod brand, will offer a pickup option for pre-ordered groceries and a walk-up vestibule with tablets to place orders.

By Christopher Doering • Jan. 28, 2019

Boston officials yet to approve Stop & Shop's mobile grocery plans

The company plans to test "self-driving grocery stores" in the New England city this spring, but local and state authorities say they first need to review the technology.

By Jessica Dumont • Jan. 25, 2019

Jyve takes aim at Instacart with $35M in new funding

The service company, which matches gig economy workers with in-store tasks like merchandising and running demos, looks to ramp up its online fulfillment with grocers.

By Jeff Wells • Jan. 25, 2019

Kroger's partnership with NASCAR touts its food, delivery options

The new strategy between the sport and the grocer merges traditional sponsorship with technology as a way to rev up sales and drive consumer engagement.

By Jennifer Sweeney • Jan. 25, 2019

Plated CEO drops out 3 months after co-founder

Parent company Albertsons announced the departure of the meal kit's CEO and co-founder Josh Hix but did not give a reason.

By Kristine Sherred • Jan. 24, 2019

Ahold Delhaize sales jump 2.6% in US as online growth accelerates in Q4

The Dutch-Belgian grocer posted 2018 sales in America of $42.6 billion, a 2.5% drop from a year earlier, but a 1.9% gain when adjusted to constant exchange rates.

By Jeff Wells • Jan. 23, 2019

9 months after layoffs, Munchery closes for good

The startup lasted nine years, but ultimately couldn't find a sustainable way to navigate the ruthless meal kit and food delivery marketplace.

By Kristine Sherred • Jan. 23, 2019

Food delivery robots, pizza ATM feed college students' demand for convenience

Starship Technologies has launched a fleet of 25 robots on wheels at George Mason University, while Ohio State University's pizza vending machine sold 400 hot pies in its first week. 

By Kristine Sherred • Jan. 23, 2019

High fees, inconvenient and late arrival plague delivery, consumers say

Grocers should focus on improving delivery or face a big profit drop in the upcoming years, a Capgemini Research Institute survey found.

By Kristine Sherred • Jan. 22, 2019

What can US retailers learn from China?

Stores like Alibaba's Hema offer a vision of the future for American grocers, but experts say creating a similarly seamless omnichannel experience isn't easy — and may not be possible.

By Jessica Dumont • Jan. 22, 2019